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Project: Shared Services and Customer Services

The Project:   Shared Services Organisation Training with Customer Service


The Brief:      

Our client was moving towards a Shared Services model and needed customer service training to support the launch and ongoing development of the Shared Services Organisation.


The CRG Training and Consultancy Solution:

We designed and delivered a 1.5 day customer service workshop that dovetailed with an internal briefing on Shared Services. We partnered with City College Norwich, who are able to offer local and national programmes, to provide Customer Service NVQs to recognise the learning that was then applied in the workplace.


Customer Feedback:

Our client wanted a workshop with the 'wow' factor and from their feedback we delivered:


'A very well constructed course meeting the brief excellently. Well done!'          

Director of Shared Services Organisation



Course Content:     9.2/10

Course Materials:   9.3/10

Trainers:                  9.5/10



Our client received an honorary mention in the Best Captive Services Delivery category of the European Shared Services and Outsourcing Excellence Awards.

The awards recognise captive and outsourced shared services that demonstrate winning practices and form the industry's benchmark for best practice and business excellence.


Delegate Feedback:

'Excellent all round and thoroughly enjoyable but never losing sight of the main objective.'                                                                                                             


'Having worked in varied employment sectors and received many types of training I feel this particular course has been fun, knowledgeable and professional.'                                                                                                             


'The best way to learn is fun! We had lots. Very very good.'                                 


'An excellent partnership. A very good balance of fun and professionalism'. 'The course is flawless'                                                                                                           


'Christine and Rosanne were fantastic. Would be pleased to receive further training from them and use them in the future.'     


Read the full case study here:

Case Study: Shared Services Organisation Training with Customer Service
Case Study Customer Services Shared Serv[...]
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